Hold the phone, Thailand telcos “worse than unanaesthetised root-canal”

Getting connected to mobile phone and data services in most countries of the world is a simple matter of buying a SIM card, inserting it into your phone or mobile device, registering on the network and adding some calling credit.

The exception to the rule is Thailand where Thailand telcos do a fair impersonation of seven seas pirates and where the regulating body, the National Broadcasting and Telecommunications Commission of Thailand (NBTC), has become the butt of jokes over its failure to introduce meaningful consumer protection regulations and accountability, criticism of its 3G bandwidth auction, and where non-Thai speaking customers are treated as third-rate consumers not even deserving of English language support 24/7.

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I then found out that in Thailand English language support by TrueMove is discontinued at 11pm and doesn’t resume again until 8am the following morning, while Thai speakers are provided support 24/7. I was under the impression that Thailand has laws that make discrimination illegal, but obviously discriminating on the basis of language isn’t included or cared about.”



About Antoni Uni

I am born in Haarlem, the Netherlands, and went to Spain, l'Escala - Costabrava, in 1988. After 15 years I made a mistake and went travelling in S.E. Asia. and in 2005 I dropped down in Bangkok where I still live. Mijn website met foto's is: http://www.antoniuniphotography.com/
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